HELP DESK FEATURES
Our monitoring and ticketing system is active 24/7-365 days a year. Log a ticket New Year's Day at 3:00 and our system will prioritize your support request and route it to the next available operator.
We are small and nimble, which mean we don't need to operate with the same level of overheads as many large corporation do. This is why we are able to offer you higher quality, personalized support for your company. When you call, chances are that you'll speak to a familiar name!
TOP TIERED SUPPORT
Our in house processes, priority system and technical support methodologies are based on industry standards and best practices. We've worked with the most widely implemented technologies in the world, which is why we are able to support you so well.
People are what makes our company great - we truly believe this. We spend a great deal of time and effort to pick and find some of the best. Give us a call and speak to them, we guarantee it - you will be amazed!
LOW WAIT TIMES
Our average hold time for technical support is less than 1:45 seconds which is one of the best in the industry.
WE ACCEPT THE CHALLENGE
Complex systems are at the base of our solution model. These systems will occasionally encounter problems. When the unexpected happens, you can depend on us to activate your personalized recovery process ensuring we get you back up and running quickly.